Privacy Policy

Last updated: 05/11/2026

Sonnet Commercial, a division of FullPlate Ventures, LLC, is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how it is shared, and the rights you have regarding your data. By using SonnetCommercial.com, you agree to the practices described below.

Information We Collect

Information You Provide

Name
Email address
Phone number
Billing and shipping addresses
Company name (if applicable)
Tax ID (Trade Program)
Order and quote history

Automatically Collected Information

IP address
Device type
Browser type
Pages viewed
Time spent on site
Referring URLs
Session behavior

Transaction Information

Payment method (tokenized)
Order totals
Discounts applied
Shipping selections
Fraud‑risk scoring

Pixel & Tracking Data

Meta Pixel
Pinterest Tag
LinkedIn Insight Tag
Google Analytics 4
Google Ads Conversion Tracking
Klaviyo tracking
Shopify analytics

How We Use Your Information

To Process Orders

Fulfillment
Shipping coordination
Freight appointment scheduling
Customer communication

To Provide Customer Support

Order updates
Claims and damage resolution
Warranty coordination

For Marketing & Personalization

Email campaigns
Abandoned cart recovery
Retargeting ads
Product recommendations

For Analytics & Optimization

Site performance
Conversion tracking
Checkout optimization
Product demand forecasting

For Legal & Compliance

Tax calculation
Fraud detection
GDPR/CCPA/LGPD compliance

How We Share Your Information

Vendors & Manufacturers

Fulfillment
Warranty claims
Damage/defect resolution

Shipping Carriers

Delivery
Freight scheduling
Appointment coordination

Payment Processors

Shopify Payments
PayPal
Affirm
ACH processors (Trade Program)

Marketing & Analytics Partners

Meta
Pinterest
LinkedIn
Google
Klaviyo

Shopify

Checkout
Payment tokenization
Fraud analysis
Customer accounts

We do not sell customer data.

Cookies & Tracking Technologies

Cookie Consent

GDPR
CCPA
LGPD

Non‑essential cookies are blocked until consent is given.

Types of Cookies Used

Essential: Shopify session, cart, checkout
Performance: Shopify analytics
Marketing: Meta, Pinterest, LinkedIn, Google Ads, Klaviyo

Google Consent Mode

ad_storage: denied
analytics_storage: denied

Consent updates these settings to “granted.”

Data Protection & Security

Encryption

All data encrypted via HTTPS
Payment data tokenized

Access Controls

Restricted admin access
Role‑based permissions
Vendor access limited to fulfillment‑related data

Shopify Security

PCI‑compliant payment processing
Fraud analysis
Secure customer accounts

Internal Controls

No storage of raw credit card data
No local storage of sensitive customer data

Your Rights (GDPR/CCPA/LGPD)

Right to Access

You may request a copy of the personal data we store.

Right to Correction

You may request corrections to inaccurate information.

Right to Deletion

You may request deletion of your personal data.

Right to Opt‑Out

Marketing emails
Retargeting ads
Cookie tracking

Right to Data Portability

You may request an export of your data.

To exercise any rights, contact support@sonnetcommercial.com.

Data Retention

Customer Accounts: Retained until deletion request.
Order Data: Retained for tax and legal compliance.
Marketing Data: Retained until opt‑out or deletion request.
Cookie Consent Logs: Retained for 12 months.

Third‑Party Services

Shopify
Klaviyo
Meta
Pinterest
LinkedIn
Google Analytics
Google Ads
Affirm
PayPal

Children’s Privacy

Sonnet Commercial does not knowingly collect data from individuals under 16.

Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with an updated revision date.

Contact Information

Email: support@sonnetcommercial.com
Phone: +1 (401) 830‑3716 (Mon–Fri, 9am–6pm EST)
Headquarters:
Sonnet Commercial — division of FullPlate Ventures, LLC
166 Valley Street, Providence, RI 02909